Shipping Policy
Our cut off time for orders to be processed is 12PM Eastern Time. Most orders over $140 are submitted for same day shipping via UPS (United Parcel Service) with delivery within 3-4 business days. Orders under $140 usually takes 3-4 business days to ship via United States Postal Service (USPS). Most times your order will be drop-shipped from the manufacturer to your location. Orders are not shipped on weekends or holidays.
Please note, due to weight and bulk all Hoses will require additional or custom shipping quote from the UPS. We will contact you with more information and exact shipping cost.
Expedited Orders that do not comply with the above shipping conditions need to be called in. Call our sales department at 7139310006.
Due to Covid 19 Please allow additional days in transit for delivery.
Cancellation/Refund
For any reason you need to cancel your order, please do so before it ships. If you need to cancel your order after it has shipped, we will deduct the actual shipping charge plus 30% restocking fee.
To receive a full refund, product must be discontinued or out of stock or if we cannot fulfill your order.
We cannot REFUND an order after 30days of Delivery.
Return Policy
You may return any "unopened" parts or accessories purchased from erepaircenter.com within 30 days of delivery by calling our Customer Service department at 1-713-931-0006 or email to [email protected], for a return authorization number. You may be responsible for the return shipping costs and there may be up to a 30% restocking fee.
To return new, unopened product due to order our error (erepaircenter.com's mistake).
1. Within 30 days of the receipt of your order, call 1-713-931-0006 or email [email protected], Customer Service.
2. Parts returned without our knowledge will be refused and you will not receive credit.
3. We will need the invoice or Order number and the part numbers, quantity, and reason for return.
4. ERepairCenter will send a return USPS label or UPS label to retrieve the wrong items in some cases.
5. You are responsible for making sure it is packaged good enough to ensure it arrives in re sellable condition.
6. Credit will be issued back to the original payment method/ funding source within 3-5 business days of receiving your returned items.
7. The turnaround time for this process can take 3-5 business days after we have received the part.
8. No returns on ELECTRICAL PARTS which have been opened.
To return new, unopened product due to your order error (Your mistake).
1. Within 30 days of the receipt of your order, call 1-713-931-0006 or email [email protected], erepaircenter.com Customer Service to obtain an RMA number and return address.
2. Parts returned without an RMA number will be refused and you will not receive credit.
3. We will need the invoice or order number and the part numbers, quantity and reason for return.
4. We will then email or fax the Returned Material Authorization along with the return address of where to send the return to.
5. You are responsible for return shipping as well as a tracking number and making sure it is packaged good enough to ensure it arrives in re sellable condition.
6. There will be 30% restocking fee plus original shipping cost on all returns.
7. Credit will be issued back to the original payment method/ funding source within 3-5 business days of receiving your returned items.
8. No Returns or Credit after 30days from date of purchase.
9. The turnaround time for this process can take 3-5 business days.
10. No returns on ELECTRICAL PARTS which have been opened.
