eRepairCenter.com respects your privacy as a customer. That's why all personal information you provide to us is held in the strictest confidence.
eRepairCenter.com acknowledges your concern as to how we protect and use your personal information. We appreciate your trust and assure you that we are careful and sensible in the use and sharing your personal information. This notice describes our privacy policy. By visiting this website, you are accepting the practices described in this Privacy Notice.
What personal information does eRepairCenter.com gather?
The information we learn from you helps us personalize and continually improve your experience. Here are examples of the types of information we gather:
- Information You Provide to Us: We receive and store information you provide to us when you visit our website, when you place an order with us or communicate with our call center through phone calls, email, questionnaires, customer reviews, installation instructions, or through your participation in contests etc.
- Automatic Information: We receive and store information whenever you interact with us. As an example we, like many other sites on the internet, use "cookies" that provide us with information whenever your web browser accesses eRepairCenter.com either directly or through advertisements or by visiting us from other third parties.
- Email Address: We need your email address, shipping address, and phone number so that we can:
- Provide you with your order confirmation
- Provide you with tracking numbers for your shipments
- Send you login credentials for self service cancellations and returns
- Provide you with information concerning refunds and returns
- Provide you with updates, changes, order status and information regarding your order
- Update you with information regarding new features, product offerings, product recalls, customer feedback surveys, alerts or notices etc.
- Send you our newsletter
Does eRepairCenter.com share the information it receives?
The information that you provide to us is an important part of our business. We are not in the business of selling or renting this information to others. Below are examples as to when and how we share customer information:
- Affiliated Businesses: We share customer information with parent company(s) and subsidiaries of eRepairCenter.com
- Third Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples may include fulfilling orders, delivering packages, sending postal mail and e-mail, analyzing data, providing marketing assistance, processing credit card payments, and providing customer service. These third parties have access to the personal information needed to perform their various functions but may not use it for other purposes.
- Business Transfer or Sale: All customer information is considered to be an asset of eRepairCenter.com and would be included and transferred to an acquiring entity in the event that eRepairCenter.com or its parent is sold or if substantially all of its assets or shares are acquired by another party.
- Protection of eRepairCenter.com and Others: We release personal information when we believe release is appropriate to comply with the law; or to comply with any other third party agreements; or to protect the rights, property, or safety of eRepairCenter.com, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
How secure is my information?
- Site Security: Our website purchase page protects the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
- We retain only the first four and last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
- Credit Card Numbers: As a security precaution and as a general rule, we store only the first and last four digits of your credit card number. While the complete credit card number is securely transmitted to your bank during order processing, we retain only the first and last four digits in our system to confirm the card used for customer inquiries as well as for the processing of item returns. One exception to this rule is that we do retain a temporary secure copy of the complete credit card number in the rare instance when there is a communication/transmission failure with your financial institution during the payment process. This allows us the ability to retransmit the card information for payment once communications are reestablished. Following the successful completion of the payment we delete the temporary version of the complete credit card number and retain only the first four and last four digits in our system to confirm the card used for customer inquiries as well as for the processing of item returns.
We take every precaution to ensure the safety and security of our website.
Our checkout pages are protected by 128-bit encryption and 256-bit encryption (if your browser supports it) to ensure that your personal information is transmitted securely. When placing a credit card order, the credit card information is transferred through a high security channel for processing. Our customers can be confident that they're ordering from a secure, reputable website.
