eRepairCenter.com
respects your privacy as a customer. That's why all personal
information you provide
to us is held in the strictest confidence.
eRepairCenter.com
acknowledges
your concern as to how we protect and use your personal information. We
appreciate your trust and assure you that we are careful and sensible
in the
use and sharing your personal information. This notice describes our
privacy
policy. By visiting this website, you are accepting the
practices
described in this Privacy Notice.
What
personal information does eRepairCenter.com
gather?
The
information we learn
from you helps us personalize and continually improve your experience.
Here are
examples of the types of information we gather:
- Information
You Provide to Us: We
receive and store information you provide to us when you visit our
website, when you place an order with us or communicate with our call
center through phone calls, email, questionnaires, customer reviews,
installation instructions, or through your participation in contests
etc.
- Automatic
Information: We
receive and store information whenever you interact with us. As an
example we, like many other sites on the internet, use "cookies" that
provide us with information whenever your web browser accesses
eRepairCenter.com either directly or through advertisements or by
visiting us from other third parties.
- Email Address: We need
your email address, shipping address, and phone number so that we can:
- Provide you
with your order confirmation
- Provide you
with tracking numbers for your shipments
- Send you
login credentials for self service cancellations and returns
- Provide you
with information concerning refunds and returns
- Provide you
with updates, changes, order status and information regarding your order
- Update you
with information regarding new features, product offerings, product
recalls, customer feedback surveys, alerts or notices etc.
- Send you our
newsletter
Does
eRepairCenter.com share
the information it receives?
The
information that you
provide to us is an important part of our business. We are not in the
business
of selling or renting this information to others. Below are examples as
to when
and how we share customer information:
- Affiliated
Businesses: We
share customer information with parent company(s) and subsidiaries of eRepairCenter.com
- Third Party
Service Providers: We
employ other companies and individuals to perform functions on our
behalf. Examples may include fulfilling orders, delivering packages,
sending postal mail and e-mail, analyzing data, providing marketing
assistance, processing credit card payments, and providing customer
service. These third parties have access to the personal information
needed to perform their various functions but may not use it for other
purposes.
- Business
Transfer or Sale: All
customer information is considered to be an asset of eRepairCenter.com
and would be
included and transferred to an acquiring entity in the event that
eRepairCenter.com or its parent is sold or if substantially all of its
assets or shares are acquired by another party.
- Protection of
eRepairCenter.com and Others: We
release personal information when we believe release is appropriate to
comply with the law; or to comply with any other third party
agreements; or to protect the rights, property, or safety of
eRepairCenter.com, our users, or others. This includes exchanging
information with other companies and organizations for fraud protection
and credit risk reduction.
How
secure is my information?
- Site Security: Our
website purchase page protects the security of your information during
transmission by using Secure Sockets Layer (SSL) software, which
encrypts information you input.
- We retain
only the first four and last four digits of your credit card numbers
when confirming an order. Of course, we transmit the entire credit card
number to the appropriate credit card company during order processing.
- Credit Card
Numbers: As a
security precaution and as a general rule, we store only the first and
last four digits of your credit card number. While the complete credit
card number is securely transmitted to your bank during order
processing, we retain only the first and last four digits in our system
to confirm the card used for customer inquiries as well as for the
processing of item returns. One exception to this rule is that we do
retain a temporary secure copy of the complete credit card number in
the rare instance when there is a communication/transmission failure
with your financial institution during the payment process. This allows
us the ability to retransmit the card information for payment once
communications are reestablished. Following the successful completion
of the payment we delete the temporary version of the complete credit
card number and retain only the first four and last four digits in our
system to confirm the card used for customer inquiries as well as for
the processing of item returns.
We
take every precaution to ensure
the safety and security of our website.
Our
checkout pages are protected by 128-bit encryption and 256-bit
encryption (if
your browser supports it) to ensure that your personal information is
transmitted securely. When placing a credit card order, the credit card
information is transferred through a high security channel for
processing. Our
customers can be confident that they're ordering from a secure,
reputable
website.